Frequently asked questions about Taxi Bonjour Montreal

Online via our form in under 2 minutes, by phone at +1 (514) 222-6666 or on WhatsApp at +1 (438) 792-3560. You receive an email confirmation with your booking number.

For a standard ride, 24 hours ahead is ideal. For a VAN, SUV, child seat or long-distance ride (Quebec City, Ottawa, Toronto, Mont-Tremblant), plan 48 to 72 hours. During peak periods (holidays, festivals), book a week ahead.

Yes, free of charge up to 12 hours before the scheduled pickup time. Contact us by phone, email or WhatsApp with your booking number. After that, fees may apply.

Cash, credit cards (Visa, Mastercard), Interac and Taxi Bonjour gift certificates. Payment is made at the end of the ride. For businesses, account billing is available on request.

Yes, a detailed receipt is given at the end of each ride. On request, an official invoice (with GST/QST) can be emailed for your expense claims.

Yes, the Taxi Bonjour app is coming to iOS and Android: book in seconds (YUL airport, long distance, Cargo), track your driver and see your ride history. Until it launches, book online in under 2 minutes or by phone.

Once your booking is confirmed with your flight number, our team tracks your arrival in real time. Your driver adjusts the pickup time for any delay or early arrival and waits for you at Door 23 of Montreal-Trudeau Airport.

At Door 23, arrivals level, after baggage claim — follow the “Taxi” signs. On request at booking, the driver can wait in the arrivals hall with a sign bearing your name.

We track your flight using your flight number and the driver automatically adjusts the pickup time. No extra charge for a reasonable delay.

Between downtown Montreal and YUL airport, a flat rate regulated by the CTQ applies: $49.45 by day and $56.70 at night (11 PM to 5 AM), per vehicle. For other addresses the ride is metered; an estimate is provided at booking.

Yes, on request at booking, your driver waits in the arrivals hall with a sign bearing your name. Much appreciated by business travellers, groups and first-time visitors.

By taxi meter, according to the Commission des transports du Québec grid: a $4.10 base charge, then $2.05 per kilometre (or $0.77 per minute when the vehicle is moving slowly). The estimate given at booking is based on the Google Maps distance; the final fare is the meter's.

Yes, between 11 PM and 5 AM a slightly higher night rate applies ($4.70 base and $2.35 per kilometre), in line with the official rates. It is included in the estimate provided at booking.

No. Quebec law forbids taxis from raising their rates based on traffic, public holidays or demand. No surge pricing: the fare always follows the regulated grid.

Tipping is not required but appreciated. The usual tip in Quebec is about 10 to 15% of the fare for good service.

Yes, 24 hours a day, 7 days a week, including public holidays. An agent is always reachable for bookings and emergencies.

Comfortable sedans for the city and the airport, spacious SUVs for bulky luggage and VAN minivans for families and groups. Specify passengers and luggage at booking: we send the right vehicle.

A sedan comfortably takes the carry-ons and suitcases of a standard trip. For more luggage, bulky gear (skis, bike, stroller) or a group, choose an SUV or a VAN. Indicate the number of bags at booking so we send the right vehicle.

Yes, baby seats (0-12 months) and booster seats (1-4 years) are available on request. Specify the child's age when booking. Fees may apply depending on the equipment — the amount is confirmed before the ride.

Service dogs are always accepted. For other pets, the decision is up to the driver: let us know at booking and use a transport cage to maximize your chances.

Yes, with Taxi Bonjour Cargo: parcels, luggage, documents and small goods delivered by a dedicated driver across Montreal and the surrounding area, 24/7, with a rate announced upfront. Book at taxi-bonjour-cargo.ca.

All of Greater Montreal: Montreal Island, Laval, North Shore (Terrebonne, Mascouche, Blainville), South Shore (Longueuil, Brossard, Saint-Hubert) and West Island (Dorval, Kirkland, DDO), plus long-distance rides and the United States.

Yes: Quebec City, Ottawa, Toronto, Sherbrooke, Trois-Rivières, Mont-Tremblant, Gatineau, Drummondville and other destinations on request. Booking 48 to 72 hours ahead is recommended; an estimate is provided before the ride.

Yes. Taxi Bonjour provides transfers between Montreal — or YUL airport — and the United States, both ways: one vehicle, door-to-door, with a price confirmed in advance. Book 48 to 72 hours ahead and bring valid travel documents for the border crossing.

Yes, stops are possible for a coffee break or a personal need. Simply tell your driver; waiting time is charged according to the current grid.